If you would like to process a ticket refund, follow these steps.
- Log in to your Purplepass event organizer dashboard
- At the top of the dashboard in the navigation bar, select Search Orders
- Use the filters to the right of the main screen to locate the order you want to refund
- In the Order Actions column, click the blue refund link
- A pop-up box will appear and give you the option to choose the number of tickets you want to refund
Processing a Refund
If Purplepass is issuing a refund for an event, the money will usually take 7-10 days to process even though the refund is initiated within 48 hours.