You do have the ability to offer your customers your tickets with no fees. This would work by absorbing the cost of fees for selling tickets. Instead of selling tickets and then passing on the fees, the service fee would come out of the face value of the ticket. By default, the customer will pay the fee on top of the face value unless you select the option to absorb it. To set your tickets to absorb the fee:
- Log in to your Purplepass event organizer dashboard
- In the dashboard, click Create New Event or, choose to edit an existing event
- Go down to the Ticketing Pricing and Options section
- When you create your ticket types or want to edit an existing one, go into the Options button
Here you will find the option to absorb the fees or pass them on to the customer
Make sure you save out of this panel at the bottom and update the event before continuing