If you would like to leave detailed information for the Purplepass staff, or specific instructions, you can easily accomplish this task by following these directions:
- Log in to your Purplepass event organizer dashboard
- In the dashboard, click Create New Event or, choose to edit an existing event
- Select Create One Time Event when the pop-up carousel appears
If you have a current event, hit Edit on that event to get to the same places.
- Enter the event’s information until reaching the Additional Options section
- Select Provide special note or instructions to Purplepass telephone support staff
- At the bottom of the section, check the box titled Provide a special note or instructions to the Purplepass telephone support staff.
This can be related to anything from weather-related plans to changes in dates, pricing, etc.
For example, let's say you are in the middle of your event, and it starts raining. You can add a note for our support staff that the event is still going strong for any customer that calls asking.