Adding an internal memo when putting seats on hold

You can add an internal memo to a seat you're placing on hold to inform staff why this action was made. For example, if you're holding that seat for a special guest, group, etc. If you want to add a special message to a seat being put on hold, follow the instructions below.

The map option will only appear if there is a map associated with that event.

  • Log in to your Purplepass event organizer dashboard
  • Navigate to My Events and select the Map button for the event map you want to view
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  • Select the Map button on the tab of the event you are managing inside your My Events page after logging in. And select the dropdown Manage Seats
  • Once the map opens, you can select the seat(s) you wish to place on hold
  • The selections will appear on the sidebar

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  • To place it on hold, click the On Hold button

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  • In the Internal Memo box, you can include your message
  • Click save
  • On the map, those seats will now have a colored border as well as the saved note when hovered over

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