Question:
I scheduled an email to be sent out, but the number of recipients I see does not match the total number of orders that should have received it based on the targeting criteria (e.g., all customers who purchased VIP tickets). Why might this discrepancy occur?
Answer:
There are a few reasons why the total number of emails sent may not match the number of orders that meet the criteria:
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Duplicate Orders: If a single customer placed multiple orders that meet the criteria, they will receive the email only once. This means that if a customer purchased VIP tickets more than once, they won't receive duplicate emails for each order.
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Invalid or Bounced Email Addresses: If any email addresses are invalid or undeliverable (bounced back), those recipients will not receive the email. These invalid addresses will not appear in the list of successful recipients.
If you continue to notice discrepancies or need further assistance, please contact support for more detailed troubleshooting.
To learn more about the email customer tool, click here.