Processing partial refunds for general admission tickets

In some cases, you can give partial order refunds. If you would like to process a partial ticket refund, follow these steps:

  • Log in to your Purplepass event organizer dashboard
  • At the top of the dashboard in the navigation bar, select Search Orders
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  • Use the filters to the right of the main screen to locate the order you want to refund

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  • In the Order Actions column, click the blue refund link
  • A pop-up box will appear and give you the option to choose the number of tickets you want to refund
  • Find the order you wish to process a partial refund for

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  • Click Void or Refund. Free tickets (e.g. $0.00) will say Void. Paid orders will say Refund.
  • A pop-up will appear confirming the refund and the total number of tickets that will be refunded.

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