Before attempting to place another order, it’s important to confirm whether your initial order was successfully processed.
- Check Your Email for Confirmation: After clicking the Confirm Order button, your billing information is forwarded to Purplepass’ payment gateway. Occasionally, even if your computer encounters issues like freezing or displaying errors, your order may still have been processed successfully. First, look for a confirmation email in your inbox. If you don't find any, remember to check your spam or junk mail folder as well.
- Verify With Your Credit Card Issuer: Contact your credit card company or check your online banking to confirm if the charge from Purplepass has been posted to your account. This can help you ascertain whether the payment went through successfully.
- Contact Customer Support: If you've checked both your email and bank account and still have concerns, don’t hesitate to reach out to us for assistance. You can call us at 1-800-316-8559 or send an email to support@purplepass.com, and we will be glad to help you resolve any issues related to your order.