Ticket sales are conclusive with no option for exchange, except in circumstances where the event is canceled, postponed, or undergoes significant changes subsequent to your purchase. In the event of a cancellation, you will be refunded automatically (service fees excluded) based on the event organizer's policy.
For events that are postponed or significantly altered, you can initiate a refund request by emailing support@purplepass.com or by calling 1-800-316-8559. The authority to cancel, postpone, or approve refunds lies with the venue or event organizer. Purplepass is not involved in these decisions and is not obligated to provide refunds.