Charges and Refunds
Understand charges, request refunds, and manage financial transactions
- Requesting a refund for a cancelled event
- Has my card been charged for a purchase?
- Replacement policy on lost tickets
- AVS Mismatch error troubleshooting information
- Understanding service fees
- What are Purplepass service fee charges and costs
- My card was declined multiple times for a purchase
- Multiple pending charges on my bank account
- Can I request a refund if I can’t attend an event?
- Ticket exchanges and Purplepass refund policy
- Information about Purplepass handling refunds
- Credit card types accepted for planned events
- Receiving partial order refunds for ticket sales
- Received a refund, but not for the full amount