Understanding Ticket Limitation Options in Promo Codes

This support document aims to clarify the difference between limiting promo codes to only one ticket and setting a per-order restriction of a maximum of one ticket. Both options play distinct roles in controlling the usage and application of promo codes within Purplepass.

Difference Between Options:

Limit to Only 1 Ticket:

  • This option restricts the promo code to be applied to only one ticket per user, regardless of the number of tickets they purchase in a single order. For example, if a promo code is set to Limit to Only 1 Ticket and a user applies it to their order, they will receive the discount for one ticket only, even if they purchase multiple tickets in the same transaction.

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Setting a Per Order Restriction of Max 1:

  • This option limits the promo code to be used for a maximum of one ticket per order, irrespective of the number of tickets eligible for the discount. For instance, if a promo code is configured with a per-order restriction of "Max 1" and a user adds multiple tickets to their cart, the discount will only be applied to one ticket in that order.

Example Scenario:

Suppose there is a promo code that offers a $3 discount for a ticket. The promo code is set to be valid for only one use and applies to only one ticket. Let's examine how each limitation option affects its usage:

Limit to Only 1 Ticket: With this option selected, the promo code can be applied to one ticket per user, regardless of how many tickets they attempt to purchase in a single order. Once the promo code is used for one ticket, it cannot be used again by the same user for subsequent ticket purchases.

Setting a Per Order Restriction of Max 1: In this case, the promo code can only be applied to one ticket per order, regardless of whether the user purchases additional tickets. If the user attempts to apply the promo code to multiple tickets in the same order, it will only be applied to one ticket, adhering to the per-order restriction.

Understanding the distinction between these two ticket limitation options ensures effective control over the usage and application of promo codes within the Purplepass ticketing system. By selecting the appropriate option based on your promotional objectives, you can streamline the discount process and optimize user experience. If further clarification or assistance is needed, don't hesitate to reach out to our support team for guidance.