How to scan tickets (handheld and smartphone)

Scanning with a Handheld Scanner

If you want to use a handheld scanner, follow these directions.

  • Press and hold the scan button. This will trigger the scanner.
  • Hold the ticket approximately 4” to 8” away from the scanner.
  • Be sure to hold the ticket straight, and the barcode faces the scanner directly.
  • Hold the scanner steady and don't move it as you're scanning the barcode or QR code.

valid-scan-scanning-tickets.jpg

Scanning on a Smartphone

If you want to scan tickets on your cellphone, follow these directions.

  • If scanning a ticket on a mobile device, zoom in on the barcode until about 1" in size. The ticket won’t scan if the barcode is too big or too small.

  • In addition to that, you can make the scanning process easier by having the ticket holder turn up the brightness on their phone.

  • Don’t scan in direct sunlight. If you need to shade the ticket to prevent reflections from interfering with the scan, use your hand or paper.

  • If you can’t get the ticket to scan, look up the order manually and check them in by tapping on their order and using the Admit button.

scanning-on-your-iphone-653x1024.jpg