Scanning with a Handheld Scanner
If you want to use a handheld scanner, follow these directions.
- Press and hold the scan button. This will trigger the scanner.
- Hold the ticket approximately 4” to 8” away from the scanner.
- Be sure to hold the ticket straight, and the barcode faces the scanner directly.
- Hold the scanner steady and don't move it as you're scanning the barcode or QR code.
Scanning on a Smartphone
If you want to scan tickets on your cellphone, follow these directions.
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If scanning a ticket on a mobile device, zoom in on the barcode until about 1" in size. The ticket won’t scan if the barcode is too big or too small.
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In addition to that, you can make the scanning process easier by having the ticket holder turn up the brightness on their phone.
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Don’t scan in direct sunlight. If you need to shade the ticket to prevent reflections from interfering with the scan, use your hand or paper.
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If you can’t get the ticket to scan, look up the order manually and check them in by tapping on their order and using the Admit button.