Purplepass cannot be held accountable for event tickets lost in transit by the postal service. If the event you've bought tickets for through Purplepass is less than 72 hours away and you still haven't received your tickets, we encourage you to reach out to our customer support at 800-316-8559 or via email at support@purplepass.com.
We're committed to collaborating with you, the venue, and the event organizer to find a solution wherever feasible.