If you want to transfer one ticket order to another event (swap events), follow these steps:
- Log in to your Purplepass event organizer dashboard
- At the top of the dashboard in the navigation bar, select Search Orders
- Find the order by using the filters on the right side of the page
- Once the order appears on the main screen, click Transfer under the Order Actions column
- Once you click Transfer, a pop-up window will appear that will allow you to select the new event and send an email confirmation of the transfer to the customer
- Click the Transfer button at the bottom of the page once you have entered all the information