Transferring a ticket order from one event to another

If you want to transfer one ticket order to another event (swap events), follow these steps:

  • Log in to your Purplepass event organizer dashboard
  • At the top of the dashboard in the navigation bar, select Search Orders
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  • Find the order by using the filters on the right side of the page

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  • Once the order appears on the main screen, click Transfer under the Order Actions column

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  • Once you click Transfer, a pop-up window will appear that will allow you to select the new event and send an email confirmation of the transfer to the customer
  • Click the Transfer button at the bottom of the page once you have entered all the information

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