Searching Orders
This screen provides various search options, including order number, first name, last name, and the last four digits of a credit card. Offers options to view will-call orders, cash transactions, guest lists, and scanned tickets. Allows actions like reprinting, admitting, checking out, refunding, and viewing order details for selected orders.
- Click the Search Orders button or icon
- Use the order number for searching. If that doesn't work, use the last name or other filter options.
- Once you find and select the order, you'll bring up the Order Action menu, where you'll have the option to take a few actions. You can refund and order, reprint a ticket, print a digital receipt, and admit the guest.
Find Orders Quickly
A quick way to locate orders is by searching either by last name or order number. Searching by last name is straightforward and efficient, while the order number is helpful when multiple orders share the same last name. It is best practice to use only one search criterion at a time unless you need to narrow down the results. Use multiple criteria only if there are numerous results and you want to refine your search.
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Check-in Will Call: Swipe the credit card the customer used to purchase tickets online, and the system will find their order and check them in.
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Replace Lost Tickets: After you find their order, click to void out original tickets and print new ones.
For a quick start guide on using the mobile box office, click here.